Refund policy

Return & Refund Policy

At Bark&Scrub, customer satisfaction matters to us. Please review our policy below regarding returns, refunds, and replacements.

Order Cancellations
Orders can be canceled within 1 Hour of purchase, provided they have not yet been processed for shipment. Once an order has shipped, it cannot be canceled.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us at ProductSting within 30 days of delivery with clear photos or video of the damage. Upon review, we will offer a replacement or refund. You will not be required to return the damaged item.

Incorrect or Missing Items
If you received the wrong item or are missing items from your order, contact us at ProductSting within 30 days of delivery with photos of what you received. We will send the correct item or issue a refund once verified.

Lost or Delayed Orders
If your order's tracking shows no movement or has not arrived within [45 days for U.S. orders / 60 days for international orders] from the ship date, please contact us at ProductSting@gmail.com and we will investigate a replacement or refund.

Change of Mind / Non-Defective Returns
Due to the nature of our fulfillment process, we do not accept returns or offer refunds for change-of-mind purchases, incorrect size/color selection (if applicable), or general dissatisfaction with a non-defective product.

How to Request a Refund or Replacement
Email us at ProductSting@gmail.com with your order number, a description of the issue, and photo/video evidence where applicable. Our team will review your request and respond within 5 business days .